Serious Ticketing T&C’s
TICKET TERMS
Serious Events Limited (referred to herein collectively as “Serious“, “we” or “us“) sell tickets to events organised by us taking place at different venues
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms, certain words have specific meanings, as follows:
“Event” means a music concert or other live event taking place at any Venue organised and/or promoted by Serious.
“Ticket” means a ticket, electronic ticket, wristband or any other device or mechanism which allows the bearer to attend an Event.
“Ticket Terms” means these terms and conditions together with any other terms are referred to on the applicable website specific to an Event
“Ticket Agent” means a company Authorised by us or the Venue to sell Tickets for an Event
“Venue(s)” means a space that has authorised Serious to produce, organise or promote an event.
“Venue Terms” means the terms and conditions set out by the venue. For more information on the terms and conditions please contact the specific Venue in question and/or see their website.
“you” / “your” means any person seeking admission to the Event and/or to any specific Venue to attend an Event.
2. VENUES AND TICKET TERMS
2.1 Serious does not operate the Venue(s). Your admission to and conduct at an Event is governed by the Venue Terms. By purchasing Tickets and/or entering or attempting to enter a Venue, you will be taken to have accepted the Venue Terms and, where a Ticket has been purchased, Ticket Terms. To the extent that there is a conflict between these Venue Terms and the Ticket Terms, the Ticket Terms will prevail.
3. AMENDMENTS TO THESE TERMS
3.1 Ticket Terms may be amended by us from time to time, to reflect changes including without limitation changes in the rules of admission, changes in health and safety and/or security procedures and/or changes in relevant laws and regulatory requirements, which follow in the consumer rights act.
3.2 Each visit to a Venue will be subject to the Venue Terms in force at the time of the visit. It is your responsibility to check the Venue Terms before entering any Venue so that you are aware of the Venue Terms any changes to them.
3.3 Serious reserves the right to change Ticket Terms from time to time, as these may vary on an Event by Event basis. It is your responsibility to check the Ticket Terms for each Event.
4. YOUR TICKET
4.1 Only persons holding a valid Ticket (and in some cases valid ID, pursuant to Ticket Terms and/or Venue Terms) will be admitted to Events. You must keep your Ticket with you at all times during an Event. Your Ticket may be invalidated if any part of it is removed, altered or defaced. Removing the Ticket stub of a physical Ticket will invalidate the Ticket. Tickets cannot be duplicated if lost or stolen and Serious will not be liable for any lost or stolen Tickets.
4.2 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or used in connection with the Event
4.3 Tickets may be despatched to you electronically or by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office
5. AGE RESTRICTIONS AND CHILDREN
5.1 All children and infants must have a Ticket in order to attend an Event – unless otherwise specified on the Ticket Terms.
5.2 Events may be age restricted. It your responsibility to check such restrictions before purchasing the Tickets to ensure that the persons for whom you purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
5.3 Children under 14 must be accompanied by an adult and subject to any additional age restrictions that may apply to individual Events or Venues.
5.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased Tickets.
5.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events where loud music is involved. A concert environment is not suitable for very young children.
5.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Event
6. TICKET PURCHASE & RESALE
6.1 Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the Tickets in breach of the Ticket Terms. In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order, venue restoration levy and/or other supplementary fees which may apply to the. Tickets brought directly through the Spektrix system, can only be resold through Twickets, which is our authorised resale platform.
6.2 You must be over 18 to buy a ticket Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking fee), or in our discretion, to correct, the error.
6.3 Serious issues its own tickets, along with sometimes using authorised Ticket Agent(s) too. The Venue may also be issuing ticket agent. If you are unsure whether a person offering Tickets for sale is a Ticket Agent, please contact us. Please be aware that auction sites are not authorised Ticket Agents.
6.4 Serious regrets that it cannot offer refunds on tickets that it sells.
6.5 Please only purchase tickets through us (or if applicable Ticket Agents). If you have, or suspect, you may have been a victim of fraud when purchasing tickets, please report it to Action Fraud www.actionfraud.police.uk
6.6 We are entitled to seize and/or cancel any Ticket, without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via a Ticket Agent, or (where applicable) the official ticket resale partner of the relevant Venue or the Organiser. We may also seize and/or cancel without refund any Ticket purchased using (or suspected to be using methods) methods generated by a script, macro, ticket bot or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
6.7 We will be not be required to accept Tickets, if we know or have reasonable grounds for believing that the Tickets have been duplicated or purchased from unauthorised ticket agents or other unauthorised sources including, without limitation, ticket touts. We are entitled to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event.
6.8 The number of Tickets purchased may be subject to a cap which will be notified to you before you make your booking. We reserve the right to cancel any Tickets which we reasonably believe were bought in excess of this cap or were otherwise purchased in breach of Ticket Terms or Venue Terms.
6.9 Tickets may not be used for promotions, competitions, sweepstakes or for other commercial purposes without the prior written consent of Serious
7. ENTRY
You may have to adhere to Government legislation or the Venue specific terms of entry. This could be, but not limited to wearing face coverings, providing negative lateral flow test, or use of vaccine passports.
COVID-19
You may have to adhere to Government legislation or the Promoter/venue operator's specific terms of entry.
7.1 For entry to an Event you must produce:
7.1.1 a valid Ticket, with a barcode in good condition. You may be asked to show your Ticket and/or ID for inspection at any time during the Event. Failure to do so may result in you being required to leave the Venue.
7.1.2 if required by us or the Venue the lead booker for a party you must produce valid photographic proof of identity which matches the name displayed on all Tickets held by the party (and all members of a party must enter the relevant Venue, with the lead booker); and
7.1.3 if you have purchased your Ticket with a NHS Staff Discount, you must produce the valid NHS Discount Card and ID which matches the name displayed on your Ticket in order for you to enter the Venue as applicable.
7.2 In order to ensure the security, safety and comfort of all visitors, we reserve the right at our reasonable discretion to refuse your admission to, or to eject you from, the Venue without compensation or refund.
7.3 Searching is a condition of entry to protect your safety and that of other visitors. The venue and venue security team will conduct security searches of clothing, bags and other items, as determined by their reasonable discretion, including on entry and exit of the Venues we work with and their ailing with their entry policies.
7.4 The following items are prohibited items (“Prohibited Items”) We reserve the right to prohibit:-
7.4.1 illegal items and illegal drugs (anyone found in possession of illegal items may also be liable for prosecution. Serious operates a zero-tolerance policy to illegal substances)
7.4.2 religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion), are not met;
7.4.3 (regardless of whether or not such item is illegal or is carried for specific purposes) weapons, horns, whistles, ammunition, explosives, drums, fireworks, flagpoles, large umbrellas or any other item which in our reasonable opinion, may cause danger or disruption to any Event or to other visitors
7.4.4 items which artists performing at an Event or their management have asked us to prohibit;
7.4.5 items which are otherwise prohibited pursuant to these Venue Terms or the Ticket Terms; or
7.4.5 large bags or other large items. You will generally be permitted to take small bags, no larger than 35cm x 40cm x 19cm, or standard sized handbags into our events and Venues.
7.5 You are not permitted to bring food and beverages into any Venue except as set out in section 10 below.
7.6 You are responsible for safeguarding your property when at an Event. We will have no liability for property that is lost, stolen or damaged when at an Event. All items left with stewards or cloakroom before entry into a Venue are left at your own risk.
7.7 Animals, with the exception of assistance dogs, are not permitted. If you are attending with an assistance dog you are requested to contact us and/or the Venue for further information in advance of booking tickets for an Event at a Venue
7.8 You may be ejected from or not permitted to enter an Event and required to surrender any Tickets you hold, without refund, if you refuse:
(a) to leave a Prohibited Item with our stewards;
(b) to be searched; and/or
(c) in our reasonable opinion, you or your behaviour, or any item you are carrying might (i) pose a health and safety risk (ii) affect the running of the Event (iii) affect the enjoyment of other visitors (iv) cause damage to or interfere with the property of Serious and/or the Venue (v) be in breach of the Ticket Terms (vi) be illegal (vii) lead to a breach of any licensing conditions applicable at the Venue (viii) be in breach of any rules and regulations exhibited on notices at the Venue, such as (without limitation) entering any backstage or prohibited areas, standing on seats or in walkways, climbing on the building structure, throwing any objects or substances onto the stage or into the crowd or at another visitor, or smoking, including e-cigarettes, filming, recording or photographing or any misbehaviour (in our reasonable discretion)
7.9 Should you experience any problems while at the Event please contact the nearest steward or security officer so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
7.10 In the event that you believe you have a legitimate complaint that may give rise to a claim against us you are required to notify us in writing of such complaint within 7 days of attending the Event.
7.11 On occasions the Event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, please contact us or the Venue before the Event
8. HEALTH AND SAFETY
8.1 Smoking is permitted in delineated sections only. Stewards will be able to direct you to the correct area. Normal statutory rules and regulations apply and should be observed at Venues. Failure to do so may result in ejection from the Venue.
8.2 In case of emergency please follow instructions and directions from stewards, staff and/or other officials.
8.3 Strobes, flashing lights and lasers may be used as part the performance. Please contact us if you have any concerns
8.4 Be aware prolonged exposure to loud noise may cause damage to your hearing.
8.5 If you have any specific access requirements, please contact us before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
9. EVENT RULES
9.1 there is no re-admission once you have left a Venue/auditorium, except in limited circumstances and at the venue sole discretion. This depends on the performance/artist/ event and venue policy, these can rules can be very firm and readmission is not guaranteed.
9.2 In relation to seated Events, other members of the audience may stand up during the Event which may block your view (if you choose to remain seated) or even if you stand if they are taller than you. Refunds and compensation will not be offered if your view is restricted in this way or otherwise disturbed by members of the audience entering/exiting their seat.
9.3 Some Venues that we work in, have floor seating, where the floor is not tiered, and a refund or compensation will not be offered if your view is restricted as a result of the floor not being tiered.
9.4 No refunds or compensation will not be offered regarding the nature and duration of artist performance, running order, running times or impaired sight lines
9.5 There will be no admission to any Event before the designated door opening times.
9.6 For some specific Events, and at the request of the artist, latecomers may not be admitted into the Venue until a suitable break in the performance (if any). We will not refund Tickets if you miss all or part of an Event due to your late arrival.
9.7 All advertised times subject to change and are approximate. It is your responsibility to make appropriate arrangements to ensure that you arrive at the venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, should you wish to if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable on Tickets and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
9.8 CCTV and film cameras may be present at and around Events and/or Venues. This includes filming by the police and/or security staff carried out for the purposes of providing the safety of visitors, and filming and/or photography of the Event. All rights in any such footage which will be owned by us or the Venue
9.9 The use of cameras, video and/or sound recording equipment (including via mobile phones) other than for personal use (i.e. for commercial use) is prohibited and such items may not be used within individual Venues except with our express written consent.
9.10 You are required to observe and comply with all rules and regulations shown on notices at Venues and to comply with all instructions given to you by Venue stewards and staff at Events.
9.11 Your purchasing of a Ticket will allow you access to the Venue. However, access to each designated area within a Venue is subject to capacity constraints and there is no guarantee you will be able to access a specific area within a Venue. We therefore accept no liability and will not offer any Ticket refunds if you are unable to access an area within a Venue due to that area being at maximum capacity. You may be required to queue to enter the Venue or an area within a Venue so please arrive early to avoid disappointment.
9.12 You must leave Venues quietly in consideration for the neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to future Events
10. FOOD AND BEVERAGE
10.1 A variety of food and/or beverages ,maybe available for purchase within the Venues. Some Venues will not allow food or drink to be brought in (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion.
10.2 Bottle tops may be removed from all bottles purchased from bars inside the Venues. This is to reduce the risk of them becoming rolling trip hazards or being used as missiles. Drinks may be decanted into disposable cups.
10.3 you appear to be under the age of 25, you may be asked for proof of age when purchasing alcohol. Each Venue reserves the right to refuse to serve you alcohol if you do not have valid photographic ID. Acceptable forms of ID to prove you are over 18 include:
• A photo driving licence
• A passport
• A proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.
10.4 The Venue reserves the right to refuse to serve you alcohol if, in their reasonable opinion, the venue staff believe that you are intoxicated or likely to become intoxicated if they serve you further alcoholic beverages.
11. ALTERATIONS, CANCELLATION AND POSTPONEMENT
11.1 Serious may make alterations to Events which are not material in nature. No refunds will be available in respect of non-material alterations.
A “material” change is a change to an Event which in our reasonable opinion makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. Changes to performance times and supporting acts will not be a material change.
A material change is judged by reference to the nature and billing of each Event. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
11.2 In the event of a material change to an Event you shall be entitled to a refund in our reasonable discretion. If an event is rescheduled, changed or moved, we will give you the option of either retaining or exchanging your tickets for the new date/location.
11.3 If an event is cancelled in full (and is not rescheduled), for which you have purchased Tickets your order will be cancelled, and you will be refunded the sale price of your tickets (order processing Fees may be non-refundable). If you have purchased Tickets for an event takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund in our reasonable discretion . If an event is rescheduled, for which you have purchased Tickets, those Tickets will usually be valid for the new date (or you will be offered Tickets of a value corresponding with your original Tickets for the rescheduled event, subject to availability). You shall be able to cancel your order and obtain a refund of the sale price of your Tickets or Packages if you notify us within the specified deadline that you are unable to attend the rescheduled event, Note order processing fees are non-refundable. Failure to notify us by the applicable deadline that you are unable to attend the rescheduled event will be deemed to be a reconfirmation of your order for Tickets or Packages for the rescheduled event, and you will not be able to claim a refund. If we do not specify a deadline, the deadline by default will be 48 hours before the date of the rescheduled event.
These provisions do not seek in any way to affect your statutory rights under UK Consumer Rights Act 2015 (CRA), https://www.legislation.gov.uk/ukpga/2015/15/section/90
11.4 It is your responsibility to check the website for Serious/the Event or Ticket Agent for news of any cancellation, postponement or alteration of the Event. Information on such matters will be made available as soon as reasonably practicable on Serious’ website at www.serious.org.uk and/or VIA Email, physically in the relevant Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
12. LIABILITY
THIS SECTION IS IMPORTANT AS IT SETS OUT THE LIMITS OF OUR LIABILITY TO YOU. PLEASE READ IT CAREFULLY
12.1 Subject to section 12.2, if we breach our obligations to you hereunder or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to an event:
(a) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(b) we will not be liable to you for any losses or expenses incurred in connection with your visit to any Event, or its cancellation postponement or changes. For example, we will not be liable to you for the cost of any personal travel, accommodation or hospitality arrangements made in connection with any Event.
12.2 For the purposes of these Ticket Terms, “Event Outside Our Reasonable Control” means any cause beyond our reasonable control, including, without limitation, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike (not including the our staff or Venue’s staff), lock out, extreme weather, epidemic or pandemic, national defence requirements or acts or regulations of national or local governments. We will not be liable to you under these Ticket Terms to the extent that any loss or failure of is caused by an Event Outside Our Reasonable Control.
12.3 Notwithstanding sections 12.1 and 12.2 above, nothing in these Terms shall be construed as excluding or restricting our liability for death and/or personal injury caused
13. PRIVACY
13.1 We may share your personal information with Venue operators, Ticket Agent(s) and others as necessary only for the purposes of the Event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law.
13.2 We will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific Event or other relevant events you may be interested in, based on your purchase history.
13.3 We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation and in accordance with our Privacy Policy [link] The contact details you provide to us may be passed to the NHS test and trace team, if they make a request of the data controller. This is to enable them to notify you of potential exposure to Covid-19. Other than the disclosures referred to in the Terms & Conditions, we will not disclose any personal information without your permission, unless we are legally entitled or obliged to do so (for example, if required to do so by Court order, or in order to prevent fraud or any other crime).
14. GENERAL
14.1 To the fullest extent permissible in law, we shall be entitled to assign any and all of our rights and obligations under these Ticket Terms, provided that your rights are not adversely affected.
14.2 If any provision of these Ticket Terms is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Ticket Terms valid and enforceable.
14.3 If we delay or fail to enforce any of these Ticket Terms it shall not mean that we have waived our right to do so.
14.4 All of these Terms are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales
If you have any questions, comments or suggestions, please let us know by emailing [email protected]
